The customer must be 18 years of age or older.

Customer Orders

The Company reserves the right to decline any order placed on its website. The Company will notify the customer by e mail and effect a full refund of the charge within 8 hours of receipt of any declined order.

Credit/Debit cards. Validation of cards will be effected before transport services are offered. Cards must be in the name of the customer placing the order.

A receipt and booking confirmation will be e mailed to the customer once credit or debit card validation has been received.

In common with most operators the Company restricts luggage to one full sized suitcase and 1 piece of hand luggage per passenger. Additional luggage must be disclosed at the time of order, as must any bulky item such as baby carriages, golf clubs, boxes, trunks, surf boards, skis etc. Failure to disclose additional luggage may result in refusal to carry without any refund of the transport charge. Similarly additional luggage may attract a surcharge at the discretion of the driver.

Inbound flights: The Company will not be liable for unavoidable delays that may befall the vehicle or driver meeting an incoming flight. The Company will not be liable for any losses incurred by the Customer in this event, save the refund of the fee paid. The Customer must employ a reasonable degree of flexibility in transport arrangements taking full cognisance of eventualities such as adverse weather, road traffic incidents, terrorist threat/action etc.

Delayed Inbound Flights: Provided that the airport information systems convey details of flight delays and alterations in a timely manner, the driver will respond to the amended arrival time. The Company, at its discretion, may substitute driver and/or vehicle in the event of a delay being greater than 1 hour. In the event that a flight is delayed or diverted and notification thereof is received too late, the customer may either have to pay waiting time at EUR 30.00 per hour after the first hour (EUR 50.00 weekend rate). Alternatively, the customer may use an alternative service whilst still being liable to Alpine Buses for a call out fee. We will always do our best to rearrange the transfer but it is all dependant on our availability. In case if there is no possibility to rearrange the transfer after a delay that is greater than 1 hour, the customer might be liable to a full charge for the price of the transfer.

In Private Hire vehicles children of three years of age and under may travel upon an adult’s lap provided a seat belt is worn by the adult. Children above the age of three may occupy a seat in the vehicle provided that a seat belt is worn. A child, no matter what age, is regarded by all EU Licensing Authorities as an individual passenger. Child seats will be provided upon request only. Customers are welcome to provide (and install) their own and the driver will willingly store these for the return journey if required, free of charge.

Bridge, road, tunnel and ferry tolls are included in the quoted fare.

Alpine Buses reserve the right to increase any quoted fare under the following circumstances:- currency exchange rate fluctuation- sudden unexpected rise in fuel prices- customer alteration of quoted journey details- customer lateness The Company reserves the right to use the services of contractors or sub-contractors.The Company is not liable to the customer by reason of any delay, failure to undertake any contractual obligations where any such delay or failure is due to causes beyond the Company’s control.The Company is not liable to the customer by reason of any representation or implied warranty nor any term within the contract, nor under EU common or statute law for any direct or indirect loss or damage sustained by the customer as a result of negligence on the part of the Company or its agents.

Up to 72 hours prior departure: If your plans change, you can cancel your reservation up to 72 hours before the scheduled pick up time. A cancellation fee of €30.00 will be charged per booking. This charge will cover administration and all transaction costs of bookings.

Up to 48 hours prior departure: If your plans change, you can cancel your reservation up to 48 hours before the scheduled pick up time. 50% refund will be issued.

If transfer/s are booked on the incorrect day/time and the customer/traveller does not inform the office at least 48 hours before the original booking is due to take place then the customer will not be refunded if the transfer/s take place at the incorrect day/time. It is imperative if you are travelling overnight that you book your transfer the day you land in Geneva and not the day/date you left the resort/country.